Help
Questions
General Inquiries
For questions about library hours, your account, laptops, barcodes, loan periods, overdue book, fines, or any general library questions, contact the Circulation Department at:
- 617.287.5900
- library.circulation@umb.edu
For a list of all departments, check the listing of Library Departments.
Research Assistance
We really want to hear from you. We offer six ways to connect:
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Ask a Librarian!
Library answers, convenient and fast, web-hosted in the cloud, with a built-in FAQ -
Text us at 617.826.9978.
A UMass Boston reference librarian will respond within one to two business days. - Chat with a Librarian, 24-hours-a-day, 7-days-a-week assistance by UMass Boston librarians and other academic librarians on college campuses throughout the U.S.
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Email your questions to library.reference@umb.edu.
A UMass Boston reference librarian will respond within one to two business days. - Call us at 617.287.5940 for the Reference Desk during staffed hours.
- Visit us at the Healey Library’s fourth floor Reference Desk during staffed hours, or request an appointment with a reference librarian. During weekend and evening hours, visit the second floor Circulation Desk for assistance. A staff member there will get you started and will consult a librarian, if needed.
Research Tools
- Research Guides cover a variety of general research topics such as evaluating sources and search strategies.
- The Online Reference Collection is a great place to find background material for your research.
- The Library Glossary provides definitions of commonly used library terms.
Citation Tools
- Citing Sources provides links to reliable web sites that guide students through citation styling, academic writing, avoiding plagiarism, etc.
- EndNote Web is a component of EndNote and ISI Web of Knowledge. It is a web-based reference organizer and collaboration tool.
- RefWorks is a web-based citation management tool that facilitates collecting and organizing references and formatting research papers.
- Zotero is a Firefox browser extension that lets you collect, manage, and cite a multitude of resources while surfing the Internet.
Related Assistance
- Academic Support Programs provide tutoring and academic instruction to students.
- IT Service Desk helps with issues related to computer hardware, software, printing or the network.
- IT Training Portal offers workshops for the UMass Boston community.
Have a Question? Ask a Librarian
Get help 24/7: The library staff is here to help you find any book, article, or material that you need. Email, text, chat, or call. Read More
Writing a Paper? Start Here
The Healey Library staff has created research guides to help you in your research process. Search by subject. Read More
