UMass Boston

Social Network Analysis; Business Intelligence; Knowledge Management; Text Mining

PhD, University of Arizona
BE, Tsinghua University, China

• Jiang, S., Liu, X., Chi, X., Chen, M. 2022. "Effect of Writing Styles on Social Support in Online Health Communities: A Theoretical Linguistic Analysis Framework," Information & Management (59:6), pp. 1-11.
• Jiang, S., Lee, O.K. D., Hyun, Y., and Jeong, H. 2022 "The Roles of Information Technologies in Crises: A Review and Conceptual Development of IT-Enabled Agile Crisis Management," Communication of Association for Information Systems (50:1), pp. 32-57.
• Jiang, S., Liu, X., Lin, S., Chen, M. and Li, J. 2022 "Social Support Acquisition in Online Health Communities: A Social Capital Perspective, " Forthcoming in Internet Research (ABDC A).
• Jiang, S., Park, H., Lee, O.K. D., and Cheung, L. 2021. "Exploring the Attractiveness of Service Robots in the Hospitality Industry: Analysis of Online Reviews," Forthcoming in Information System Frontier (ABDC A). pp. 1-21.
• Jiang, S. and Chen, H. 2019 "Examining Patters of Scientific Knowledge Diffusion Based on Knowledge Cyber infrastructure: A Multi-dimensional Network Approach. Scientometrics, pp. 1-19.
• Jiang, S., and Chen, H. 2015 "NATERGM: A Model for Examining the Role of Nodal Attributes in Temporal Social Media Networks," IEEE Transactions on Knowledge and Data Engineering (SCI impat factor: 2.811), (28:3). pp. 729-740.
• Jiang, S., Gao, Q., and Chen, H. 2014."The Roles of Sharing, Transfer, and Public Funding in Nanotechnology Knowledge Diffusion Networks," Journal of the American Society for Information Science and Technology, (66:5), pp. 1017-1029.
• Jiang, S., Chen, H., Nunamaker Jr J., and Zimbra D. 2014. "Analyzing Firm-specific Social Media and Market: A Stakeholder-based Event Analysis Framework,” Decision Support Systems, (67), pp 30-39.
• Jiang, S., and Chen, H. 2014. "A Multi-theoretical Framework for Hypotheses Testing of Temporal Network Patterns,” in Proceedings of 35th International Conference on Information Systems(Track:Social Media and Digital Collaboration), Auckland, New Zealand.
• Yu, S., Zhu, H., Jiang, S., and Chen, H. 2014. “Emoticon Analysis for Chinese Health and Fitness Topics,” in Proceedings of International Conference on Smart Health. Zheng X., Zeng D., Chen H., Zhang Y., Xing C., and Neill D. (eds.), Lecture Notes in Computer Science, Vol. 8549, New York, NY: Springer, pp. 1-12.
• Jiang, S., Gao, Q., and Chen, H. 2013. "Statistical Modeling of Nanotechnology Knowledge Diffusion Networks," in Proceedings of 34th International Conference on Information Systems(Track:Knowledge Management and Business Intelligence), Milan, Italy.
• Jiang, S. and Chen, H. 2013. "A Computational Approach to Detecting and Assessing Sustainability-related Communities in Social Media," in Proceedings of 34th International Conference on Information Systems(Track:Knowledge Management and Business Intelligence), Milan, Italy.

Shan Jiang received a BS in management information systems from Tsinghua University, China, and the PhD degree in management information systems from University of Arizona. His research interests include business intelligence, social media analytics, computational linguistics and social network analysis. His works has appeared in IEEE TKDE, Decision Support Systems, Journal of American Society for Information Science and Technology, Journal of the Association for Information Systems, Information Frontier, and International Conference on Information Systems. Prior to joining UMass Boston, Professor Jiang worked as a visiting assistant professor at Pennsylvania State University.

• Operations Management
• Business Intelligence for Decision Making

• Dynamic Network Models
• Knowledge Diffusion in Social Media
• Mining Social Media for Financial Intelligence

• Corcoran College of Management Endowed Summer Teaching Fellowship, UMass Boston, 2022 
• National Science Foundation, “EAGAR: A Systems Approach for Identification and Evaluation of Nanoscience and Nanomanufacturing Opportunities and Risks,” $247,884, CMMI-1442116, 2014-2016, principal grant writer (under supervision of P.I. Dr. Hsinchun Chen)
• National Science Foundation, “EAGAR: Two Decades of Nanotechnology Development: Global Competitive Landscape and Knowledge Diffusion and SIR Analysis,” $298,358, CMMI-1249210, 2012-2014, principal grant writer (under supervision of P.I. Dr. Hsinchun Chen)
• Graduate Assistantship, Department of MIS, University of Arizona, 2010-2014
• Graduate Professional Student Council Travel Grant, University of Arizona, 2012-2013
• Excellent Student Scholarship, Tsinghua University, 2009-2010