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Create an ACM/Salesforce Support Case
CRM Support Request
Please use this form to create support tickets related to user issues, system enhancements (i.e., adding fields, building reports, etc.), training, and/or advising related bulk email or text outreach.
Please provide your UMass Boston email:
Request Type
Email Blast
Text Blast
Training, question, or other support
New Salesforce or OnceHub account
Other set-up or configuration
Project request
Unsure
Please provide a summary of your request:
Please describe your issue or request:
New user's Department/College
:
New user's UMS ID
(not employee ID)
:
Date (and preferred time, if any) to send the communication
The email address the email should send from
The reply email address for the communication
Subject line
Email body
Student population
Priority
Please select...
Low
Medium
High
Attach any supporting documentation or screenshots :
Contact Information