Collins Center Staff
- Stephen McGoldrick, Interim Director
- Michael Ward, Director of Municipal Services
- Robert O'Keefe, Director of Operations
- Susan Adler
- Mary Aicardi
- Amy Branger
- Kym Craven
- Amy Dain
- Richard (Dick) Daly
- Thatcher W. Kezer III
- Richard Kelliher
- Richard (Dick) Kobayashi
- Monica R. Lamboy
- James Purcell
- Anthony J. Torrisi
Collins Center Leadership
Stephen McGoldrick is the interim director of the Collins Center. He is primarily responsible for developing programs and providing consulting services on management, organizational, and governance issues for state and local government. Before joining the center, he served as the deputy director of the Metropolitan Area Planning Council. In that position, he was responsible for facilitating strategic alliances among local governments and providing technical assistance to municipalities on a broad range of governance and management issues. He oversaw the largest collective procurement program in New England in partnership with the Greater Boston Police Council and helped to establish the Metropolitan Mayors Coalition. From 1991 to 1996, McGoldrick served as chief of staff to the Chelsea receiver and subsequently facilitated the establishment of Chelsea's post-receivership government. In 1990, he served as the executive director of the Massachusetts Municipal Personnel Association. From 1983 to 1990, he held leadership positions in the administrations of the mayors of Everett and Somerville. McGoldrick holds a Master of Science in Management degree from Lesley University and a Bachelor of Arts in Political Science from the University of Massachusetts Amherst.
Michael Ward, Director of Municipal Services
Michael Ward works on a variety of municipal government projects, including municipal performance management efforts, organizational studies, research projects, regionalization and service-sharing work, and charter reform. He co-founded and currently manages the Collins Center’s Municipal Performance Management Program and has led the New England StatNet program since it moved to the Center. Ward has worked for local government in Massachusetts and New Mexico. As a budget analyst for the Town of Concord, he helped the Town begin integrating performance measurement into its annual budget process, assisted with the financial management of a Recreation Center enterprise fund, and worked on numerous budget and procurement projects. Ward studied innovative urban policy in Curitiba (Brazil) and Singapore as a Thomas J. Watson fellow. He looked at how these cities both managed to reshape themselves through creative public transportation, economic development, and service provision strategies. He has also worked on numerous political campaigns, including managing a mayoral campaign in Massachusetts. Ward has a Master in Public Policy degree from the Harvard Kennedy School of Government and a Bachelor of Arts in Sociology from Amherst College.
Collins Center Staff
Susan Adler has had an extensive career in Massachusetts state and local government management spanning thirty-five years. She served as human resources director for the Town of Wellesley for more than fourteen years where her work included employee and labor relations, job classification, compensation and benefits administration. Adler also has experience in general government administration, having served as town administrator for the Town of Sherborn and assistant to the town manager in the Town of Lexington. She worked in several capacities including acting general counsel for the then-Department of Personnel Administration, now Human Resources Division of the Commonwealth of Massachusetts. She has also taught a graduate course in the public administration program at Suffolk University. Adler has a Juris Doctor degree from Boston College Law School and a Bachelor of Arts in Politics from Brandeis University.
Mary Aicardi brings more than twenty years of experience in public sector human resources administration and labor relations to the Collins Center. She served for more than eight years as the personnel director for the town of Watertown, where she negotiated numerous collective bargaining agreements on behalf of the Town. Additionally, Aicardi has worked as the assistant personnel director for the Town of Barnstable and as a volunteer recruiter for a nonprofit agency. She is a management member of the Commonwealth’s Joint Labor Management Committee, serves on the Board of the Massachusetts Municipal Personnel Association as a Past Chair, and is certified by the Massachusetts Commission Against Discrimination as a trainer of discrimination and sexual harassment prevention. Aicardi has conducted numerous training programs on a wide range of human resources topics, including performance appraisal, progressive discipline, and sexual harassment prevention, and has consulted with many cities and towns as a hearing officer in discipline cases and as an advisor in organizational restructuring. She has also reviewed and modernized classification and compensation plans for several municipalities. Aicardi has a Master of Public Administration and a Bachelor of Arts in Political Science from the University of Massachusetts Amherst.
Amy Branger is the lead on the Center’s State Performance Management Program, known as MassResults. Before joining the Collins Center, Branger served as Chief of Staff and Assistant Secretary at MassDOT (formerly EOT) where she managed the implementation of the 2007 and 2009 transportation reform initiatives. These initiatives integrated seven transportation agencies into one new authority creating a more efficient transportation organization. To do so, Branger managed more than two dozen inter-disciplinary teams with 200+ people working on the integration of 7 transportation agencies into one new authority She also oversaw the day-to-day operations of then-EOT including human resources, information technology, facilities, civil rights, and the staff of the Executive Office and Lead the MassDOT senior team in developing a strategic plan and operating plans with performance measures. Branger is a veteran of many national and local campaigns including serving as a press lead on the Advance teams of Clinton/Gore 96 and Gore/Lieberman 2000 where she created events to showcase the candidates for local and national press. She has extensive experience in managing staff, multi-million dollar budgets, policy development and strategy, and the planning and implementation of large events. Branger has a Bachelor of Arts in American Studies from San Francisco State University.
Kym Craven leads the Center’s public safety practice. She has 28 years of experience in the public safety sector and is recognized nationally for her facilitation, training, strategic planning, program development, departmental assessment, data analysis, grant writing, training, and management expertise. Craven has provided management-consulting services to more than 350 municipalities, colleges/universities, state, and federal agencies. Craven has led police department organizational assessments; performed district boundary and patrol allocation studies; developed a strategic fire mobilization plan; engaged in research on integrated emergency warning and notification systems; facilitated a Local Emergency Planning Committee; developed Community Emergency Response Plans for municipalities and health agencies; and undertaken other projects related to planning, training and exercise for municipal public safety agencies. In addition, Ms. Craven has conducted leadership training both nationally and internationally. Craven is a former police officer with certification from the Northeast Regional Police Institute in Massachusetts. She has a Master of Science in Criminal Justice from Anna Maria College and a Bachelor of Science in Criminal Justice from the University of Massachusetts Lowell.
Amy Dain has been coordinating the StatNet initiative for the Collins Center since 2008. Previously, Ms. Dain managed Pioneer Institute's Housing and Middle Cities Initiatives. At Pioneer, Dain created an online database with answers to 130 questions about zoning, subdivision, wetlands and septic regulations in the 187 communities within 50 miles of Boston. She authored two papers on land use regulation, presented the findings at 30 events, and garnered more than 70 media hits about the research. Prior to Pioneer, Dain coordinated government affairs at the Jewish Community Relations Council of Greater Boston where she recruited more than 400 participants for the annual lobby day at the State House, served as an intern at the Massachusetts Executive Office of Environmental Affairs, volunteered in Israel, and worked as an environmental organizer in the Berkshires. Dain wrote her masters thesis on EPA’s regulation of municipal departments of public works. She has a Master of Public Policy degree from the Harvard Kennedy School of Government and a Bachelor of Art in Russian Studies from Wesleyan University.
Richard Daly comes to the Collins Center with over 40 years of information technology experience in the private and public sectors. Daly’s experience includes management of IT organizations, IT integration, and commercial off-the-shelf software implementation project management. He has managed IT-related activities from software implementations to moving data centers, turned around and restarted projects that had stalled or failed, facilitated vendor selection, mentored newly appointed project managers, and undertaken extensive IT system reviews and assessments. Daly has worked extensively with enterprise resource planning (ERP) systems, providing functional application consulting,project management, and implementation planning services as an independent consultant, and also with IBM Global Services. Industry experience ranges from consumer products to aerospace to municipal government. From 2006 to 2010 he served as project manager for an ERP implementation project with the City of Springfield, comprising full financials, purchasing, tax billing, work orders, labor collection and payroll/human resource applications. Daly is certified as a Project Management Professional (PMP) by the Project Management Institute. He holds a Masters in Business Administration/Finance from the A.D. Barney School, University of Hartford and a B.S. in Business Administration from Rider University.
Thatcher Kezer brings more than 25 years of experience at the state, regional and local level creating innovative solutions for municipal government, including eight years as Mayor of the City of Amesbury. He has also served as director of purchasing and contract administration for the City of Beverly, project director for the Metropolitan Mayors Coalition, director of the Massachusetts Clean Water Council and legislative analyst for the Massachusetts Municipal Association. He currently or has previously served on numerous boards and commissions such as chair of the Essex County Regional Emergency Communications Center, Legislature’s Commission for Public Housing Sustainability and Reform, Governor’s Advisory Council on Veterans’ Services, Merrimack Valley Economic Development Council, chair of the Merrimack Valley Mayors and Managers Coalition, chair of the Town of Salisbury Finance Committee and the Massachusetts Board of Regents of Higher Education. Mayor Kezer implemented a data driven management system known as AmesStat. Through AmesStat, the Mayor transformed how the city does business in order to meet the dual challenge of controlling costs and delivering excellent municipal services. Kezer is also a Lieutenant Colonel in the Massachusetts Air National Guard and serves as the Director of Cyberspace Operations and Military Legislative Liaison Officer for the Joint Forces Headquarters, Massachusetts National Guard and serves as Chair of the Community and Municipal Support Committee of the Massachusetts Military Asset and Security Strategy Task Force. He holds a Bachelor of Science in Economics from Salem Sate College and is a graduate of the Air Force’s Air Command and Staff College and Air War College.
Richard Kelliher has a four decade career in Massachusetts local government, having served for fifteen years as Brookline town administrator, government, ten years as chief administrative officer for the City of Newton, five years on the staff of the Massachusetts Municipal Association (MMA), and nearly ten years in the administration of Boston Mayor Kevin White. His leadership was recognized statewide in 2005 when he was elected MMA president. Throughout his career, Kelliher chaired numerous study and action committees including those labor relations, revenue sharing and group health insurance. He was the first municipal designee ever appointed to the state Group Insurance Commission. Most recently, he was asked to serve on the Local Aid Task Force by the Massachusetts Executive Office of Administration and Finance. He has also held project and teaching positions at Brandeis and Clark Universities, respectively. Kelliher is currently a senior fellow at the Moakley Institute and Center for Public Management at Suffolk University. He has a Juris Doctorate from Suffolk University Law School and a Bachelor of Arts in Government from Harvard University.
Richard Kobayashi leads the center’s executive recruitment practice and contributes to other Center based management consulting projects. Kobayashi served for over a decade as director of the Commonwealth’s technical assistance programs for municipalities, as aide to the mayor in Malden, as director of planning and development in Lawrence, as a staff member of the Community Development Department in Cambridge, and as a senior planner at the MWRA. He created the Commonwealth’s Incentive Aid program, which professionalized over one hundred municipal positions and while in Lawrence authored the Lawrence Plan, a comprehensive plan for physical and social development. At the MWRA, Kobayashi oversaw development of the Sewerage Analysis and Management System (SAMS) that provides system-wide hydraulic modeling capability. He has also served as an elected official in his hometown of Belmont. Kobayashi worked as an independent consultant from 1995 to 2004 serving municipalities in the US and former Soviet Union. Between 2004 and 2007 Kobayashi served as Resident Municipal Advisor under USAID auspices in Kosovo. In 2008, he joined the Collins Center. Kobayashi was a Loeb Fellow at Harvard University where he studied urban policy. He has a Master of Public Administration from Northeastern University and a Bachelor of Arts in Economics from the University of Massachusetts Amherst.
Monica Renee Lamboy comes to the Collins Center from her most recent position as executive director of the City of Somerville’s Office of Strategic Planning & Community Development. She brings twenty five years of progressively senior management experience in municipalities across the country, including stints as chief operating officer of the Washington, D.C. Department of Health and chief administrative officer of Oakland, California’s Community & Economic Development Agency. Lamboy has extensive experience in long range and strategic planning, public sector administration and financial management, organizational change, and program design and implementation. In Oakland, she was co-leader of an organizational change initiative, “Moving Oakland Forward,” that involved 350 employees who evaluated and made recommendations on how to improve internal and external city services. In Somerville, in preparation for the extension of the Green Line through the city, Lamboy initiated preparation of the city’s first Comprehensive Plan and drafted innovated zoning to promote transit oriented infill development. During her time in Washington, D.C., she managed $1.7 billion Department of Health budget. Lamboy has a Master of City and Regional Planning from the University of California Berkeley and a Bachelor of Science in Engineering, in Civil Engineering with a certificate in Architecture, from Princeton University.
James Purcell has over thirty eight years of experience as a public official in Massachusetts, including twenty eight years in a chief administrative officer capacity. In that role, he proposed and administered long range goals and policy directives that ensured the financial health and performance of municipal and county governments, reorganized numerous agencies and reassigned their respective duties among new internal or regional entities, prepared and administered annual operating and capital improvement budgets, and planned and executed a wide range of tax base diversification programs. As an Appointing Authority, he carefully supervised, evaluated and trained general government personnel. Purcell served on the Oxford Board of Selectmen from 1983-1988, was a Peer Counselor for the Massachusetts Department of Housing and Community Development, is the past Chairman of the Southeastern Mass Health Group, and is a longtime member of the Mass Municipal Association. Purcell has served as the chief executive for the towns of Norton and Leicester, and the County of Worcester, and, reflecting his depth of experience, was a contributor to the MMA’s second edition of ‘Managing Small Towns’. Purcell has a Bachelor of Arts degree from the University of Massachusetts, Amherst.
Anthony J. Torrisi brings more than thirty-eight years of experience in Massachusetts municipal finance and administration to the Collins Center. From 1979 to 2010, Torrisi served as the director of finance and budget for the Town of Andover, responsible for the management and planning of the Town’s $150 million annual budget. During this period, he also served two lengthy terms as acting town manager. Prior to his service in Andover, Torrisi worked for the City of Worcester and the Town of Danvers. Torrisi is a founding member of the Massachusetts Government Finance Officers Association, was elected its first president, and served as the state association’s representative to the national association. He is often invited to speak before many governmental and non-governmental groups and has won many significant awards over the years from a variety of professional organizations, including the National Government Finance Officers Association, the Association of Town Finance Committees, and the Massachusetts Municipal Association. Torrisi has a Master of Business Administration from Northeastern University and a Bachelor of Political Science and Urban Affairs from Boston College.