IT Service Desk (ITSD) supports and administers university-owned desktop and laptop equipment, including printers. We are certified to repair Dell, Apple computers, and HP printers. A list of recommended hardware systems from Dell, Apple, and HP are listed on this site. UMass Boston is a member of the U$ave program which offers educational discounts on Dell, Apple, and HP products. For those who want to purchase or borrow popular software applications, ITSD offers a software distribution program for faculty and staff with some limited availability for students.


The UMass Boston IT Services Division is now supporting Windows 10. Visit our Windows 10 page for more information on support and training.

The UMass Boston IT Services Division does not recommend upgrading computers to Mac OS X 10.11 ("El Capitan") at this time. We are reviewing this new upgrade and have not yet tested it against all required systems and services.

In addition, Mac users should be aware that our current VPN offering does not work with Mac OS X 10.10 ("Yosemite"). We will be upgrading our VPN to fix this, but we do not have a date for the upgrade yet.