UMass Boston

Get IT Help

Our IT Self Service Portal is a central hub where you can report issues, find answers to common questions, access request forms and track ticket status.

Visit the IT Self Service Portal

Other Contact Methods

  • Live Chat: Click the orange "Chat" button on the IT Self Service Portal to connect instantly with IT support on our portal during business hours.
  • Knowledge Base: Search the Knowledge Base for access to training guides and troubleshooting tips.
  • Email: Reach out to us at
  • In-Person Support: Visit the IT Service Desk on the 3rd floor of Healey Library.
  • Phone: Dial 617.287.5220 for direct communication with our support team.
  • Frequently Asked Questions (FAQ): For quick solutions to common problems, check out our Frequently Asked Questions (FAQ) section.

Support Hours

Our dedicated team is ready to assist you Monday through Friday, 9:00 a.m.—5:00 p.m.

IT Toolbox

IT's applications help your teaching, learning, and working every day, but each app has names that might not be totally clear if you haven't use it before.

Echo 360, Office 365, 25 Live…
Get IT, BookIt, TurnItIn…

IT Services recognizes how this can be confusing and has built this "Toolbox" page to help summarize some of our most important apps so you can more quickly and easily understand which are useful to you and learn more. This site is broken up into five categories: