UMass Boston

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Get IT Help

Submit a Ticket

Submit or track tech support issues with the Self Service Portal:

Get IT Help: IT Self Service Portal

Want a live connection to IT support staff during business hours? Look for the orange "Chat" button on the IT Self Service Portal.

Other ways to get help

  • Live Chat: Look for the orange "Chat" button on the IT Self Service Portal.
  • Email:
  • Walk-in: IT Service Desk - 3rd floor Healey Library 
  • Phone: 617.287.5220 
  • A FAQ page lists the most frequently asked questions with answers

The IT Service Desk and Live Chat are staffed Monday to Friday: 9:00 am to 5:00 pm.

Password resets

  • Please try to reset your password by visiting the password management page first before contacting us.
  • Password resets cannot be done by email, only by phone or video call.
  • For tips on creating good (and bad!) passwords, see our password security page.

New students, faculty, and staff

  • Accounts are created automatically - no need to send in a request for the account to be created.
  • Once the account is created, you can claim it here.
  • If you applied to the university and have questions about your application, please call admissions at (617) 287-6100. For financial aid or billing questions, please contact the One Stop here:

WISER troubleshooting

  • If you can log in to other services but not WISER, it may be a browser issue. Try clearing your cache and cookies and try logging in again.
  • You must have multi-factor authentication set up to log in to WISER. Learn more.

Blackboard troubleshooting

  • You can log in to Blackboard early, but courses only appear three days before they start for enrollment checks and technology testing.
  • For help using Blackboard, please contact our 24/7 support group, where you can search a knowledgebase, start a ticket, or chat with tech support.

Email troubleshooting

  • For general questions about your email visit the Email FAQ page.
  • Leaving the University? See our Account Retention guide to see how long your account will remain active.

Help us help you!

  • Please avoid sending duplicate tickets, as we have to investigate each one. Don't CC the IT Service Desk email, as each 'Reply All' creates a separate ticker.
  • When submitting a help request, provide as much information as possible. See our Help the Help Desk Help You page for some useful tools to gather information about your computer.

IT Toolbox

IT's applications help your teaching, learning, and working every day, but each app has names that might not be totally clear if you haven't use it before.

Echo 360, Office 365, 25 Live...
Get IT, BookIt, TurnItIn...

IT Services recognizes how this can be confusing and has built this "Toolbox" page to help summarize some of our most important apps so you can more quickly and easily understand which are useful to you and learn more. This site is broken up into five categories:

Contact Us

The IT Service Desk and Live Chat are staffed Monday to Friday: 9:00 am to 5:00 pm.

Information Technology Services
Healey Library, 3rd Floor
Phone:  617.287.5220