UMass Boston

Live Chat & Knowledge Base

1. IT Support Live Chat - The quickest way to get IT Support!

The quickest way to Get IT Help is our Live Chat tool, a real-time text connection to IT support staff. Click the button below to visit our Self Service Portal, then click the orange "Chat" button in the bottom right corner.

Get IT Help: IT Self Service Portal

Live Chat is available Monday-Friday, 9 AM-5 PM. Outside of those hours no staff will be available to chat, but you can still submit a request by email or voicemail.

Screenshot of Self Sevice Portal with IT Support Chat open


2. Knowledge Base

Looking for Quick Solutions?  Explore our Knowledge Base by clicking the "Find an Answer" button. Packed with guides and troubleshooting tips for a wide range of IT issues, our resource center is designed to provide you with fast, self-service solutions. It’s an easy way to find the information you need, ensuring that help is always just a click away.


Information Technology Services
Healey Library, 3rd Floor