UMass Boston

Student IT Services Toolbox

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Student success starts with access to the right resources and tools. Connect with key resources that will help you thrive at UMass Boston and beyond. Access to resources begins with your UMass Boston account.

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Accounts & Access

About your UMass Boston Account

  • What is a UMass Boston account? Your UMass Boston account is your username, which is your full UMass Boston email address including @umb.edu and password. It allows you to access the secure wireless network and other important services at UMass Boston. 
  • Why do I need a UMass Boston account? Your UMass Boston Account allows you to access email, wifi, the student registration system (WISER), the learning management program (Blackboard), video conferencing tools (Zoom), Healey Library services and more. 
  • Keep your account secure! Keep your password safe. Please ensure that your password is strong by adhering to our provided password guidelines, and remember to reset your password when needed.

Multifactor Authentication (MFA) 

Multifactor Authentication (MFA) enhances security by requiring two forms of identity verification before allowing login to your account.

Microsoft Office 365 Webmail

UMass Boston provides Microsoft Office 365 Webmail to all faculty, staff, and students. You will use your UMass Boston account information to login to your email. Your UMass Boston email is the official method of communication for the university. 

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Wifi

The Eduroam Network

  • The official wireless network at UMass Boston is eduroam. Students, faculty and staff should use the eduroam wireless network for connecting computers, tablets and smartphones.
  • Why the eduroam Network? Eduroam is a fast, secure, and encrypted network. It provides important safety and security for personal information when browsing the internet, entering passwords, sending email, using Blackboard and more. This broad network has millions of eduroam wireless access points around the globe, it acts as one large, worldwide, wireless hotspot.
  • How do I access the eduroam network? Select the “eduroam” network and log in with your full UMass Boston email address and password. 
  • Access the eduroam wifi network

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Your Courses 

Access Course Information - WISER

WISER is the student information system used by UMass Boston students, staff and faculty to manage courses, grades and student records. Students can use this system to register for courses, view current course schedules and grades.   

Access Your Courses - Blackboard

Students can view class materials, contribute to online discussions and submit assignments and complete other related coursework on Blackboard. Most courses at UMass Boston can be accessed online by any student with internet access and a computer capable of running a web browser. All courses offered at UMass Boston use Blackboard, a learning management system (LMS).  

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Collaboration 

Microsoft Office 365 

Microsoft Office 365 Webmail, gives you access to the entire Office 365 suite to help manage projects. Access the entire Office 365 suite of programs, Calendar, Word, Excel and online file sharing with OneDrive. Microsoft Teams allows you to meet online in real time, with chat, audio, video, screen sharing and more.  

Google Workspace 

Google Workspace is a suite of programs that help you easily collaborate with others. It includes Google Drive, Google Docs, Sheets, Jamboard (collaborative whiteboard), Forms, Calendar and more. UMass Boston provides Google Workspace to all faculty, staff, and students. Be sure to use your UMass Boston account information to login.  

Zoom 

Zoom is a web conferencing application which allows you to meet others online, with video, audio, screensharing, chat and more. UMass Boston provides Zoom access to all faculty, staff and students. Use your UMass Boston account information to login. New users will need to activate their accounts using the same login page.  

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Computers and Laptops 

Purchasing 

UMass Boston students can take advantage of discounts on a wide array of products, desktop computers, tablet computers, laptops and more, from Dell.  

Borrowing 

As long as supplies last, you can borrow a Chromebook from IT Services. Just return it by the end of the semester, or sooner if you no longer use it so we can loan it out to other students in waiting.  Return the Chromebook to the Healey Library Circulation desk, 2nd floor.  

Computer Labs 

Computer labs are available to students who need access to a public computer. Most computers have applications that support video production, audio production, digital photography, graphic design, animation, applications for statistical analysis and more. Computer labs are available on a walk-in basis, while some are reserved for classes. 

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Printing 

WEPA printing kiosks 

Print documents using your laptop, lab computer or mobile device using a fleet of 30 WEPA student printing kiosks located around campus and in the residence hall. UMass Boston offers $15 of free print credits to enrolled students per semester. If you run out of free credits, you can pay for prints with BeaconBucks, credit card and other options.  

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Create & Learn

Software 

UMass Boston students can obtain a range of software products for free or at a significant discount. Available software includes Microsoft Windows 10 operating system, Microsoft Office 365, Qualtrics, Mathematica, and more.  

MakerSpace 

MakerSpace is a space where you can conceptualize and create simple or complex virtual and physical objects. The lab is equipped with 3D printers and scanners, VR, AR and engineering equipment, dedicated desktops and associated software. Staff are available to consult with you about your university-related projects.  

WordPress 

WordPress is the leading content management system (CMS) powering nearly half of the internet. The UMass Boston Sites Network provides an easy way to get your content online, no matter what type of website you need. Highly customizable, WordPress can be used for many applications, from blogging to online portfolios, as well as full-blown websites. 

LinkedIn Learning 

LinkedIn Learning is an online platform that offers tutorials and full courses on how to use many popular programs, such as Microsoft Excel, P, building websites and more. Also learn soft skills and boost productivity with your courses and your career. Choose from 16,000+ courses on a wide variety of topics, with dozens added each week. 

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Mobile App  

The new UMass Boston Mobile App is here! Completely redesigned based on student feedback, the app is the fastest way to access some of the most important campuses services.

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Residence Hall

Residence Hall Wifi

All residence floors have Wifi! Log into Eduroam, the same Wifi network name you see all over campus.

Res Hall Wifi isn't supported through the main IT Service desk, instead, talk to Res Hall Staff about problems with Wifi in the Res Hall buildings, and they will direct you to how to get help.

Residence Hall Tech Support

24/7 technical support for dorm residents is available from Single Digits at: 855-890-9546

Residence Hall Student Printing 

Both Residence Halls have printers available for residents, located on the first floor of each building.

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Student Jobs and Internships 

UMass Boston offers employment opportunities to students to enhance their academic experience in a supportive setting. Students gain valuable skills, have flexible working hours, and perform work that may relate to a future career. 

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Need Technical Support?

Reach out to the IT Service Desk

Get tech support from the IT Service Desk.

 

Information Technology Services
Healey Library, 3rd Floor
 617.287.5220
 ITServiceDesk@umb.edu