Account Help–Can’t Log In–UMass Boston’s Password Reset Page
This page assists in managing your UMass Boston email account, essential for accessing services like email, WISER, Canvas, wifi, and more at UMass Boston.
Remember, Multifactor Authentication (MFA) is required to reset your password and manage your account.
Can’t Log In?
Here are the most common issues you may encounter when logging into your UMass Boston email account:
- First-time user? Claim your account.
- Forgot your password? Use the Reset Your Password Guide.
- Forgot your Username? Look up your Username.
- Multiple failed log in attempts? Learn about Account Lockouts.
Manage Your Account Access
Managing your account involves tasks that ensure secure and continuous access to your account.
- Reconnect to campus Wifi & devices after a password reset — Update your password on all of your devices.
- Manage your sign-in methods (MFA) — A required security step for logging in.
Password Management
Learn More: Password Requirements & Account Security
Password Complexity Requirements
Ensure your new password meets the following criteria for your security:
- Passwords must have a minimum length of ten (10) characters - but more is better!
- Passwords must include at least 3 different types of characters:
- upper-case letters (A-Z)
- lower-case letters (a-z)
- symbols or special characters (%, &, *, $, etc.)
- numbers (0-9)
- Passwords cannot contain all or part of your email address
- Passwords cannot be re-used
Strengthen Your Account Security
- Improve Your Password: Visit our Tips for Better Passwords page for strategies to create robust passwords.
- Phishing Awareness: Learn how to spot phishing scams on our Phishing Awareness Page to protect your personal information.
- Keep Passwords and MFA Codes Confidential: Never share your password or MFA codes. These measures safeguard your digital identity and university resources.
Need Help?
Contact the IT Service Desk
- ★ Live Chat: Look for the orange “Chat” button on the IT Self Service Portal.
Or, get help by phone at 617.287.5220, or in person at the IT Service Desk - 3rd floor Healey Library
Information Technology Services
Healey Library, 3rd Floor
617.287.5220
ITServiceDesk@umb.edu