UMass Boston

• Email accounts are created automatically upon enrollment or employment.
• New students must complete their enrollment (e.g. pay their new student deposit) before they can use email.
• New faculty & staff must be active in the HR system before claiming their account.
• If you are new to UMass Boston, you can claim your account online.

• Your UMass Boston email address is how the university will notify you of important information. Check it often!
• Webmail includes versions of Microsoft Office apps that can be used online or installed via the web.
• UMass Boston email accounts can also be used with clients like Apple Mail and Microsoft Outlook.
• For more information, see our UMass Boston Email FAQ.

MFA is required for all users on several systems at UMass Boston. Visit the Microsoft Authenticator Instructions page for more information.

• Try solving the problem by clearing your browser history, including cookies and cached pages.
• Check if webmail is unavailable at the IT Self Service Portal.
• Contact the IT Service Desk by calling 617.287.5220 or emailing ITServiceDesk@umb.edu.

Information Technology will never ask you for your username and password via email. Phishing emails attempt to deceive the recipient into giving up private information in a response to a message or by leading the recipient to a fraudulent website. See our Phishing page for more information. Check out our security guidelines to stay safe online.