Massachusetts Office of Public Collaboration

at the University of Massachusetts Boston


Susan Jeghelian
Executive Director

Susan Jeghelian directs MOPC institutional planning, policy and budget development, fundraising, outreach, and qualification of practitioners for service on public contracts. She oversees the design, administration and evaluation of programs and initiatives serving public agencies, legislators, courts and communities. Ms. Jeghelian has been with MOPC since 1993. She formerly served as MOPC Director of Court Programs as well as a mediator, facilitator and trainer for the office. Prior to orchestrating the office’s move to the University, Ms. Jeghelian led implementation of Executive Order #416, integrating dispute resolution into state government and served on the Trial Court Standing Committee for Dispute Resolution. Before MOPC, Ms. Jeghelian practiced law with a concentration in civil litigation and mediation, and worked as a staff attorney for the Supreme Judicial Court and a law clerk for the Superior Court. She has a B.A. from Mount Holyoke College and a J.D. from Boston College Law School. She recently served on the founding Steering Committee of the University Network for Collaborative Governance and formerly served as a board member of  Cape Cod Dispute Resolution Center, Inc., a community mediation center on Cape Cod.


Madhawa Palihapitiya
Associate Director

Madhawa Palihapitiya heads MOPC’s research and evaluation unit and conducts fundraising and organizational development for the office. Mr. Palihapitiya has over ten years of experience in the conflict resolution field, with significant work in the areas of violence prevention, program design and program evaluation.  He has been with MOPC since 2007. Mr. Palihapitiya oversees research on all major MOPC mediation, collaborative governance and deliberative democracy programs, projects and initiatives. Prior to working at MOPC, Mr. Palihapitiya was the Director of Programs at the Foundation for Co-Existence in Sri Lanka where he engaged in high-risk mediation and violent conflict prevention efforts, including co-creating a state-of-the-art Conflict Early Warning and Early Response System for Sri Lanka. Mr. Palihapitiya holds a B.A. from the University of Colombo and a M.A. in Conflict Resolution from Brandeis University, and has completed courses in law at Sri Lanka Law College.


Mette Kreutzmann
Program Manager-Business Manager

Mette Kreutzmann manages the Parent Mediation Program and the Housing Appeals Mediation Program for MOPC and is responsible for conflict assessments, mediation session coordination, oversight of mediators and mediation providers, and program reporting. She also provides project management for training, facilitation and dispute resolution initiatives, designs and delivers trainings for public officials and students, and serves on MOPC facilitation teams for consensus-building and public engagement processes. Ms. Kreutzmann has been with MOPC since 2004. She serves as the office’s financial manager responsible for monitoring budgets, overseeing procurement, administering contracts, processing grant applications and preparing financial reports. She has a B.A. in Computational Linguistics from University of Copenhagen, Denmark and a M.A. in Dispute Resolution from the University of Massachusetts Boston. During her studies, Ms. Kreutzmann worked as a graduate research assistant and intern at a mediation firm.

Rosalind Cresswell
Program Manager

Rosalind Cresswell manages the Statewide Community Mediation Center Grant Program, supporting the Centers in the grant making process, outreach and education, program development, training and mediator excellence and supervises the centers on municipal projects. Gathering and sharing best practice and liaising with national networks, she also serves on MOPC facilitation teams for consensus building and public engagement processes.  Ros recently joined MOPC with extensive experience in the conflict resolution field in MA as an active mediator, trainer, facilitator and contributor to the MA Trial Court Committees on mediation standards and development. She a member of the International Ombudsman Association with lengthy experience working as an Ombudsman in healthcare and municipal government. Originally from the UK she has a Bachelors equivalent from Sheffield Hallam University and has done further study in a wide variety of conflict resolution disciplines including  the Dispute Resolution Master’s Program at UMass Boston.

Courtney Breese
Program Manager

Courtney Breese manages the MA Agricultural Mediation Program and MOPC’s Public Policy Institute. As program manager she coordinates mediation sessions, mediates cases, trains and oversees other mediators, conducts outreach and education workshops, and prepares program reports. Ms. Breese also manages conflict resolution and collaborative governance projects for MOPC and serves on the office’s facilitation and training teams. She has extensive experience as a deliberative dialogue moderator using the National Issue Forums (NIF) dialogue model and has taught dialogue courses and trainings at the University of Massachusetts Boston. She manages MOPC’s roster of affiliates and coordinates the office’s outreach materials and website. Ms. Breese has been with MOPC since 2007.  She has a B.A. in Social Work and Counseling from Franklin Pierce College. During her studies, Ms. Breese worked the New England Center for Civic Life at Franklin Pierce. She currently serves on the board of the National Coalition for Dialogue & Deliberation.


Kaila Eisenkraft
Research Associate

Kaila Eisenkraft works in MOPC’s research and evaluation unit. She conducts research and data analysis for MOPC studies and program evaluations. Ms. Eisenkraft assists with the development of white papers in key issue areas to enable MOPC to stay current with the latest theories and research findings on effective dispute resolution programming and collaborative methodologies. Ms. Eisenkraft conducted the literature review for MOPC’s recent Legislative Study: A Framework to Strengthen Mediation as a Cost-Effective Public Service and is currently studying foreclosure mediation models from other states in order to inform program development in Massachusetts. She has been with MOPC since 2011. Prior to MOPC, Ms. Eisenkraft worked as a lawyer in the area of civil rights. She has a B.A. from Barnard College, an M.A. in Dispute Resolution from the University of Massachusetts Boston and a Ph.D. in philosophy from the City University of New York.


Affiliate Practitioners
MOPC maintains a pool of affiliated practitioners who are qualified to provide conflict resolution and collaboration services on public projects through a Request for Qualifications process (RFQ). These practitioners work with MOPC on a contract basis. MOPC affiliate practitioners have knowledge, skills and competencies working within legal and regulatory frameworks at all levels of government and in addressing issues at the community level. Many of them have nationally-recognized practices. MOPC has established standards that guide the selection, assignment and conduct of mediators, facilitators, trainers and systems design consultants. MOPC pioneered the development of a comprehensive, performance-based evaluation process using rigorous qualification standards for mediators.