UMass Boston

1. Access the Edenred commuter benefits portal by selecting Enroll or Manage MBTA Pass .
2. If prompted, enter umb.edu as your company domain.
3. Complete your profile and accept the Terms of Use and Privacy Policy.
4. From the dashboard, select “Order Now” for the current benefit month and choose “Passes, Tickets and Parking.”
5. Select your MBTA pass type; reduced fare may apply for employees age 65+ or employees with disabilities.
6. Review your order details, confirm the terms, and select “Elect Benefits.”

• Enrollment, changes, and cancellations must be completed by the 10th of each month. For example, changes for February must be submitted by January 10 at midnight ET.
• Employees with parking permits must cancel their permit before enrolling; parking is managed separately through the UMass Boston parking system.

Edenred may default to showing pass options based on your ZIP code. To view all available MBTA pass options:

1. Select “All Zip Codes”
2. Select “Transit Authority”
3. Select “MBTA”
4. Choose your desired pass type

The MBTA has temporarily reduced fares for eligible Commuter Rail and Ferry monthly passes through November 2026 as part of its affordability initiatives.

Eligible employees continue to receive the UMass Boston employee discount of 20% on MBTA passes, up to a maximum monthly discount of $72. During the promotional period, the employee discount is applied to the reduced MBTA fare.

Employees enrolling in, changing, or canceling an MBTA pass must submit their request through Edenred by the 10th of the month preceding the benefit month (for example, August 10 for September).

For additional information about the temporary fare reduction, read the MBTA announcement extending Commuter Rail affordability initiatives through November 2026.

• Link and Bus passes are loaded onto a Charliecard that reloads monthly.
• Commuter Rail, Ferry, and Express Bus passes are mailed via USPS First-Class Mail to the mailing address on file with Human Resources.
• Passes are mailed on or around the 24th of the previous month and should arrive before the 1st of the active benefit month.
• Do not use a newly issued Charliecard before the first day of the benefit month, as this may trigger an additional charge at the regular non-subsidized rate.

• Request a complimentary replacement through Edenred by clicking the "Elected Benefits" button, navigating to "View Details" on the benefit month order, and selecting the lost/stolen/didn't arrive button"
• Employees may also contact Edenred Customer Service at 888-235-9223 or ccdcustomerservice@commuterbenefits.com, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
• Replacement passes are mailed to the address on file with Human Resources.
• Employees are responsible for keeping their mailing address current with Human Resources.
• Replacements are limited to the pass type originally ordered.
• Refunds are not available for undelivered passes.

• If your pass does not arrive, contact Human Resources by email no later than the 10th of the active benefit month.
• Replacement eligibility for these pass types is limited.
• Lost, damaged, or stolen passes may not be replaceable depending on pass type and program rules.
• The university is not responsible for passes delivered to outdated or incorrect mailing addresses.
• Refunds are not available for undelivered passes.

• Employees are responsible for keeping their mailing address current in the Human Resources system.
• Address updates must be completed before the monthly enrollment cutoff (10th) to ensure the correct address is used for pass delivery.
• Payroll deductions are recurring.
• IRS pre-tax limits apply and may change.
• Unused passes are non-refundable after the monthly cutoff.
• MBTA fares and services may change.