UMass Boston

1. Access the Edenred commuter benefits portal by selecting Enroll or Manage MBTA Pass .
2. If prompted, enter umb.edu as your company domain.
3. Complete your profile and accept the Terms of Use and Privacy Policy.
4. From the dashboard, select “Order Now” for the current benefit month and choose “Passes, Tickets and Parking.”
5. Select your MBTA pass type; reduced fare may apply for employees age 65+ or employees with disabilities.
6. Review your order details, confirm the terms, and select “Elect Benefits.”

• Enrollment, changes, and cancellations must be completed by the 10th of each month. For example, changes for February must be submitted by January 10 at midnight ET.
• Employees with parking permits must cancel their permit before enrolling; parking is managed separately through the UMass Boston parking system.

Edenred may default to showing pass options based on your ZIP code. To view all available MBTA pass options:

1. Select “All Zip Codes”
2. Select “Transit Authority”
3. Select “MBTA”
4. Choose your desired pass type

The MBTA is offering a temporary 50% discount on eligible Commuter Rail monthly passes through August 30, 2026. View the MBTA Commuter Rail Summer Promotions for details.

This MBTA promotional fare is applied before the UMass Boston employee discount (20% up to $72/month), subject to program limits.

Pricing shown in Edenred reflects both the MBTA promotional fare and the UMass Boston subsidy and may differ from the standard monthly rates listed above.

Employees enrolling primarily for the promotional fare must submit any cancellation or change by the 10th of the month prior to the next benefit month (for example, August 10 for September).

• Link and Bus passes are loaded onto a Charliecard that reloads monthly.
• Commuter Rail, Ferry, and Express Bus passes are mailed via USPS First-Class Mail to the mailing address on file with Human Resources.
• Passes are mailed on or around the 24th of the previous month and should arrive before the 1st of the active benefit month.
• Do not use a newly issued Charliecard before the first day of the benefit month, as this may trigger an additional charge at the regular non-subsidized rate.

• Request a complimentary replacement through Edenred by clicking the "Elected Benefits" button, navigating to "View Details" on the benefit month order, and selecting the lost/stolen/didn't arrive button"
• Employees may also contact Edenred Customer Service at 888-235-9223 or ccdcustomerservice@commuterbenefits.com, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
• Replacement passes are mailed to the address on file with Human Resources.
• Employees are responsible for keeping their mailing address current with Human Resources.
• Replacements are limited to the pass type originally ordered.
• Refunds are not available for undelivered passes.

• If your pass does not arrive, contact Human Resources by email no later than the 10th of the active benefit month.
• Replacement eligibility for these pass types is limited.
• Lost, damaged, or stolen passes may not be replaceable depending on pass type and program rules.
• The university is not responsible for passes delivered to outdated or incorrect mailing addresses.
• Refunds are not available for undelivered passes.

• Employees are responsible for keeping their mailing address current in the Human Resources system.
• Address updates must be completed before the monthly enrollment cutoff (10th) to ensure the correct address is used for pass delivery.
• Payroll deductions are recurring.
• IRS pre-tax limits apply and may change.
• Unused passes are non-refundable after the monthly cutoff.
• MBTA fares and services may change.