UMass Boston

Mission, Vision, and Values

In 2019 we embarked on a 10-step visioning process with each member of IT contributing to the dialogue. The goal: articulate our mission, vision, and values. And then, fulfill our mission, achieve our vision, and live our values.


Information Technology Services (ITS) provides a diverse population of students, faculty, and staff with reliable and secure technology, services, and solutions to continuously improve scholarship; teaching and learning; research; and business processes to enhance student success and support the mission of the university.


To be a trusted partner in providing secure, transformative and innovative Information Technology services to advance teaching, learning, research and administrative practices, through dynamic and adaptive customer service.