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Technical Support
Faculty and students have access to technical support services for Blackboard and related educational technology.
24/7 Help with Blackboard
- Use the Online Support Webpage
- Call 844-571-5980
Audio/Video Support
- Lecture capture: echo360@umb.edu
- Zoom licenses: IT-ClassTech@umb.edu
- Zoom 24x7 Help: 888.799.9666 (option 2) or Submit a Request to the Zoom Help Center
Help with Email (Including Password for Blackboard)
To reset your Blackboard/email password, use the UMass Boston Self-Service Password Management portal.
For More Help
- Visit the IT Service Desk
- Call 617.287.5220
- Email itservicedesk@umb.edu
- Visit the ITS Self Service Portal