UMass Boston

This page assists in managing your UMass Boston email account, essential for accessing services like email, WISER, Blackboard, Wifi, and more at UMass Boston.

Remember, Multifactor Authentication (MFA) is required to reset your password and manage your account.

Password Complexity Requirements

Ensure your new password meets the following criteria for your security:

• Passwords must have a minimum length of ten (10) characters - but more is better!
• Passwords must include at least 3 different types of characters:
  • upper-case letters (A-Z)
  • lower-case letters (a-z)
  • symbols or special characters (%, &, *, $, etc.)
  • numbers (0-9)
• Passwords cannot contain all or part of your email address
• Passwords cannot be re-used

Important Steps After Changing Your Password

• Update Your Devices: Always update your passwords on all devices after changing them to stay connected. Need help? Check out our Device Reconnection Guide.
  
• Add a backup verification method: Make sure to Add an alternate verification method to your UMass Boston email account to access your account or reset your password if your phone is lost or replaced. 

Strengthen Your Account Security

• Improve Your Password: Visit our Tips for Better Passwords page for strategies to create robust passwords.
• Phishing Awareness: Learn how to spot phishing scams on our Phishing Awareness Page to protect your personal information.
• Keep Passwords and MFA Codes Confidential: Never share your password or MFA codes. These measures safeguard your digital identity and university resources.

Need Help?

Contact the IT Service Desk

• ★ Live Chat: Look for the orange “Chat” button on the IT Self Service Portal.

Or, get help by phone at 617.287.5220, or in person at the IT Service Desk - 3rd floor Healey Library 

Please Note: We do not reset passwords by email. For ID verification, which is required, please contact us directly.

Information Technology Services
Healey Library, 3rd Floor
617.287.5220
ITServiceDesk@umb.edu