Information Technology

About Us

Welcome to the Information Technology Services Division (ITSD) 

Bob Weir, CIO
Bob Weir, Vice Provost/CIO
Information Technology Services

ITSD’s goal is to provide the best service and support to our faculty, students, and staff. With a little more than 100 dedicated staff and more than 60 student employees, we support a wide variety of services listed under five departments:

  1. Application Services
  2. Client Services
  3. Communications and Infrastructure
  4. Educational Technology
  5. Research Computing

If you have any questions, a great place to start is the IT Service Desk located on the 3rd floor of the Healey Library. You may also call 617.287.5220 or email at ITServiceDesk@umb.edu

ITSD's mission is to support the university's strategic goals:

  • Advance student success and development.
  • Enrich and expand academic programs and research.
  • Improve the learning, teaching, and working environment.
  • Establish a financial resources model consistent with the university's vision statement.
  • Develop an infrastructure supportive of the preceding goals.

Some of the key initiatives: [2016]

  1. iPads to enhance teaching and learning – CNHS's SAIL Program & CEHD's Teach Next Year
  2. Instructional Continuity - Ensuring that each course has a presence on Blackboard
  3. Student Services - Wiser mobile access
  4. Faculty research - Access to Atlas.ti & MAXQDA
  5. Support for the new buildings – University Hall & ISC
  6. Infrastructure Upgrades  – 100% Wireless Coverage; replace UPS units; Virtual Desktop Initiative (VDI)
  7. Customer Service - Implementation of ServiceNow; ITIL Training
  8. Upgrade to the Identity Management System - Oracle 11G
  9. Deployment of KACE 1000 and 2000 – to manage and image desktops and laptops
  10. Annual computer 'Replace/Refresh' program

If you are a new member of the university, you should visit the Getting Started section of our website. It lists the various services that are available to you.

The Getting Services section is a comprehensive listing of all IT services – from Administrative Systems to Web Services and Wireless. The ITSD organization chart depicts the structure of the division, this chart can be found on our Reports page.