Information Technology

About Us

Welcome to the Information Technology Services Division (ITSD) 

Bob Weir, CIO
Bob Weir, Vice Provost/CIO
Information Technology Services

ITSD’s goal is to provide the best service and support to our faculty, students, and staff.  With a little more than 100 dedicated staff and more than 60 student employees, we support a wide variety of services listed under five departments:

  1. Application Services
  2. Client Services
  3. Communications and Infrastructure
  4. Educational Technology
  5. Research Computing

If you have any questions, a great place to start is the IT Service Desk located on the 3rd floor of the Healey Library. You may also call 617.287.5220 or email at ITServiceDesk@umb.edu

ITSD's mission is to support the university's strategic goals:

  • Advance student success and development.
  • Enrich and expand academic programs and research.
  • Improve the learning, teaching, and working environment.
  • Establish a financial resources model consistent with the university's vision statement.
  • Develop an infrastructure supportive of the preceding goals.

Some of the key initiatives:

  1. iPads to enhance teaching and learning – Library, Academic Support and College of Education and Human Development
  2. Migration to Blackboard Collaborate for synchronous communications
  3. Support for the new buildings – Integrated Science Complex, General Academic Building 1 and 2, the EMK institute and the renovation of existing spaces
  4. Infrastructure Upgrades  - UMassNet, Wireless Service
  5. Research computing
  6. Upgrade to our SQL Server environment
  7. Upgrade to Xythos – Document Management
  8. Deployment of Kace – to manage desktops and laptops
  9. Implementation of a Mobile Device Management (MDM) system
  10. Efficiencies in Campus Systems - Document Imaging, BuyWays, etc.
  11. Desktop backup solution – Code 42 / CrashPlan in the cloud

If you are a new member of the university, you should visit the Getting Started section of our website. It lists the various services that are available to you.

The Getting Services section is a comprehensive listing of all IT services – from Administrative Systems to Web Services and Wireless. The ITSD organization chart depicts the structure of the division, this chart can be found on our Reports page.