Information Technology

About Us

Welcome to the Information Technology Services Division (ITSD) 

Bob Weir, CIO
Bob Weir, Vice Provost/CIO
Information Technology Services

ITSD’s goal is to provide the best service and support to our faculty, students, and staff. With a little more than 100 dedicated staff and more than 60 student employees, we support a wide variety of services listed under five departments:

  1. Application Services
  2. Client Services
  3. Communications and Infrastructure
  4. Educational Technology
  5. Research Computing

If you have any questions, a great place to start is the IT Service Desk located on the 3rd floor of the Healey Library. You may also call 617.287.5220 or email at

ITSD's mission is to support the university's strategic goals:

  • Advance student success and development.
  • Enrich and expand academic programs and research.
  • Improve the learning, teaching, and working environment.
  • Establish a financial resources model consistent with the university's vision statement.
  • Develop an infrastructure supportive of the preceding goals.

Some of the key initiatives: [2016]

  1. iPads to enhance teaching and learning – CNHS's SAIL Program & CEHD's Teach Next Year
  2. Instructional Continuity - Ensuring that each course has a presence on Blackboard
  3. Student Services - Wiser mobile access
  4. Faculty research - Access to Atlas.ti & MAXQDA
  5. Support for the new buildings – University Hall & ISC
  6. Infrastructure Upgrades  – 100% Wireless Coverage; replace UPS units; Virtual Desktop Initiative (VDI)
  7. Customer Service - Implementation of ServiceNow; ITIL Training
  8. Upgrade to the Identity Management System - Oracle 11G
  9. Deployment of KACE 1000 and 2000 – to manage and image desktops and laptops
  10. Annual computer 'Replace/Refresh' program

If you are a new member of the university, you should visit the Getting Started section of our website. It lists the various services that are available to you.

The Getting Services section is a comprehensive listing of all IT services – from Administrative Systems to Web Services and Wireless. The ITSD organization chart depicts the structure of the division, this chart can be found on our Reports page.